Tier 2 System Navigators

Tier 2 System Navigators address concerns that are more complex than just needing information on where to find services. Individuals may need support in identifying concerns, and accessing support services that require more than a one-time interaction.

Tier 2 System Navigators help by:

  • Building upon Tier 1 System Navigator skills

  • Establishing a professional relationship with the individual

  • Assisting individuals to identify concerns and create goals to address those concerns

  • Use screening and/or wellbeing tools

  • Providing check-ins to support individuals in achieving their goals

  • Understand and refer when situations require further support from a Population Supports Navigator

  • Using ICA referral pathways

Tier 2 system navigators in the community

If you are looking for supports, or are working with someone with who would benefit from in-depth support navigating the social services system and accessing services, any of the following agencies are funded to support with system navigation:

General Population - Community LINKS

Indigenous - Blackfoot Resource Hub

Seniors - Seniors Community Serving Partnership

Shelter - Lethbridge Wellness Shelter & Stabilization Units

Youth - Woods Homes

Additionally, the following organizations and programs are partners in the Lethbridge ICA system, and have trained Tier 2 System Navigators available to support the community to ensure that any door is the right door for individuals. Please see the Referral Pathways page for information on how and when to refer to each program:

  • Big Brothers Big Sisters

  • Chinook Sexual Assault Centre

  • City of Lethbridge

    • Community & Social Development

    • Outreach Services

  • Closer to Home Family Services

  • Community Links (CMHA, ASR)

  • Downtown Lethbridge BRZ

  • Family Centre of Lethbridge

  • Family Ties Association

  • Fresh Start Recovery Centre

  • Holy Spirit Catholic Schools

  • Housing Programs (Referrals made through the Coordinated Access Round Table)

    • Housing Connect (LHA)

    • HomeBASE Adaptive Case Management (CMHA, ASR)

    • Sustainable Housing Solutions (Peak)

    • Supportive Housing

      • River House (Family Ties Association)

      • SASHA

      • Henderson Pathways Housing (LHA)

  • Interfaith Food Bank

  • Inclusion Alberta

  • Indigenous Population Support Navigators

  • Indigenous Recovery Coaches

  • Just Like Home Family Home Care

  • Lethbridge & Area Metis Association

  • Lethbridge Housing Authority (LHA)

  • Lethbridge School Division

  • Lethbridge Wellness Shelter & Stabilization Units

  • OutreachSA

  • PEAK Vocational

  • Recovery Alberta

    • Families First

    • First Steps

  • SASHA

  • Seniors Community Serving Partnership

    • Lethbridge Senior Citizens Organization (LSCO)

    • Nordbridge Seniors Centre

    • Lethbridge Family Services (LFS)

  • Southern Alberta Community Living Association (SACLA)

  • Streets Alive Mission

  • Supportive Accommodation for Independent Living (SAIL)

  • The Watch

  • United Way of Lethbridge & Southwestern Alberta

  • Youth Population Support Navigators

    • Woods Homes

  • YMCA

  • YWCA

Tier 2 Navigators Resources & Tools

The following tools are resources are designed to support the work of Tier 2 System Navigators in the community, they are updated regularly as the system evolves and changes to meet the trends and challenges in our community.

Community Resources & Lists